Tools

Quality Assurance Tools

QUALITY IMPROVEMENT TOOLS AND TECHNIQUES Flowchart 1 Definition : A diagram illustrating the path a process follow.   Purpose : Help identify redundancies inefficiencies, and misunderstandings. Used when teams are identifying problems, analyzing problems for causes, and planning solutions.   Procedure : Decide on the starting and ending points of the process. Brainstorm to record all the activities and decision points involved in the process. Arrange activities and decision points in sequence. Using this information, create the flowchart. Analyze the flowchart. The basic symbols used when constructing a flow chart are :

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