Tools

Quality Assurance Tools

QUALITY IMPROVEMENT TOOLS AND TECHNIQUES An outline of some of the tools and techniques commonly used in conjunction with the Clinical Practice Improvement model for improvement is provided in this section. Choosing the right tool The following matrix shows how each quality improvement tool can be used in the various phases of the improvement process. Quality Improvement Tool selection Matrix 1 Tool Phase of QI Problem Identification Data Analysis Solution Planning Result Evaluation Brainstorming X X X X Cause-and-Effect Diagram (Fishbone) X X     Check Sheet   X     Flowchart X   X   Affinity Diagram X   X   Histogram   X   X Multivoting X X X X Nominal Group Technique X X X   Selection Grid X   X   Pareto Chart X X   X Run Chart X X   X Statistical Process Control (SPC) Chart X X   X References : 1. Certificate in Essentials of Healthcare Quality   Jointly offered by Asia Pacific Society for Healthcare Quality & Poon Kam Kai Institute of Management HKU, 2002     2. Easy Guide to Clinical Practice Improvement       NSW Health 3. Using quality improvement tools in a healthcare setting     Joint Commission on Accreditation of Healthcare Organizations 1992

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