Concept

Quality Assurance Concept

What is Quality Assurance about? Quality Assurance for general/family practice is a process of planned activities based on performance review and enhancement with the aim of continually improving standards of patient care (WONCA definition). It involves looking at the delivery of health care in your own practice through activities such as clinical audit, review of preventive care activities, survey of patient satisfaction, review of practice organization etc. It is a way of identifying areas for further education or for making useful changes in the practice.

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